Terms and Conditions – Hire Minibus UK

These terms and conditions govern all reservations made with Hire Minibus UK. By confirming a booking with us, whether verbally or in writing, and providing any required deposit, you enter into a legally binding contract. At this point, the deposit becomes non-refundable.
Hire Minibus UK refers to https://www.hireminibusuk.com and its affiliated operators, agents, employees, and contractors.

1. Liability and Responsibility

Hire Minibus UK is not liable for delays, accidents, or losses arising from traffic conditions or road incidents. In such cases, disputes are between the group leader, passengers, and the driver. Passengers must remain seated while the vehicle is in motion. No individual is authorised to make commitments or representations on behalf of Hire Minibus UK without written confirmation.

2. Company Rights

Hire Minibus UK reserves the right to:
– Cancel, suspend, alter, or withdraw services due to vehicle breakdowns, driver unavailability, or other unforeseen events. Full refunds will be provided for cancellations initiated by us.
– Refuse service to any individual without providing a reason.
Quotes are based on pricing effective at the time of use and may change due to currency or fare fluctuations.

3. Damage and Responsibility

Any damage to vehicles or fittings caused by a group member-whether accidental or intentional-is the responsibility of the hirer. The hirer will be liable for repair costs and any resulting loss of business. Photographic evidence may be required. Hire Minibus UK will assist in resolving disputes but holds no financial liability.

4. Routes and Deviations

Unless otherwise agreed in writing, Hire Minibus UK will determine the travel route. If the hirer requests a route change resulting in increased mileage or time, additional charges will apply.

5. Vehicle Availability

All bookings are subject to vehicle availability. Quotes do not guarantee booking confirmation. In case of unavailability, we reserve the right to cancel the booking with a full refund.

6. Deposits and Cancellations

– A 40% non-refundable deposit is required to secure your booking.
– Cancellation fees are applied as follows:
– More than 14 days before: 40% of the total
– 7-14 days: 50%
– 48 hours-7 days: 75%
– Less than 48 hours: 100%
– Once the journey starts, no refunds will be given.
Additional cancellation fees may apply for services like accommodation, meals, or ferry bookings.

7. Booking Amendments

Changes to bookings may incur extra charges, depending on notice time:
– Over 14 days: 30%
– 7-14 days: 40%
– Less than 7 days: 100% (zero refund)

8. COVID-19 Guidance

Clients are advised to follow UK Government guidance. No special concessions will be made for cancellations due to illness or pandemics. Passengers showing symptoms should avoid travel. Face coverings are recommended. Hygiene practices are encouraged for both passengers and drivers.

9. Vehicle Use and Subcontracting

– Vehicles may be subcontracted to third-party licensed operators.
– We may substitute a different-sized vehicle or a branded partner vehicle, as necessary.
– Hirers may not sublet or lease our vehicles without permission.

10. Driver Authority

Drivers are responsible for the vehicle and may refuse service to disruptive passengers. Drivers may cancel or stop the journey if safety is at risk-no refund will be issued in such cases.

11. Missed Flights and No-Show Policy

– Passengers must inform us immediately if a flight is missed.
– Failure to do so will result in full fare being charged.
– No-shows at agreed pick-up points are fully chargeable. No refunds for credit/debit card bookings in these cases.

12. Punctuality and Delays

Passengers must be ready at the agreed pick-up time. Delays may result in additional charges or cancellations without refund. We are not liable for missed events or connections due to delays beyond our control.

13. Passenger Conduct

– Smoking, alcohol, and fast food are not permitted in vehicles.
– Animals are not allowed, except for registered assistance dogs.
– Passengers must maintain cleanliness and behave appropriately.
– The hirer is liable for cleaning or damage charges.

14. Special Requests and Luggage

– Large or heavy luggage must be properly stored; no items may block exits or aisles.
– Trailers must be pre-arranged and paid for in advance.
– Vehicle substitution may occur due to operational needs.

15. Payment and Refunds

– Full payment must be made prior to departure unless agreed otherwise.
– A 22.5% admin fee applies to refunds for duplicate or incorrect payments.
– Payments accepted: Credit/Debit cards, Bank Transfer, PayPal, and USDT (Tether).

16. Complaints

Complaints must be submitted via email to: sales@hireminibusuk.com

17. Child Seats

Where provided, child seats are used at the discretion and responsibility of the accompanying adult. The company is not liable for improper use.

18. Insurance and Delays

Hire Minibus UK is not responsible for:
– Missed events, delayed arrivals, or alternative travel arrangements due to traffic, breakdowns, or unforeseen issues.
– Lost, stolen, or damaged personal items.
– Injuries during boarding or alighting.
– Claims arising from customers’ failure to wear seatbelts.
Travel insurance is strongly recommended.

19. Refund Deductions & Exchange Rate

• A fixed processing fee of £35 will be deducted from all refunds.
• Any transaction processing fees charged by the payment service provider (e.g., Stripe or any other payment gateway) are non-refundable and will be deducted from the refund amount.
• For payments made in a currency other than GBP, any losses from currency exchange rate changes, bank charges, or conversion fees will also be deducted.
• Refunds are issued in GBP, and the final amount you receive may vary depending on exchange rates and fees charged by your payment provider.

20. Final Terms

By making a booking and submitting payment, you confirm your agreement to these terms and conditions. We thank you for choosing Hire Minibus UK and wish you a safe and enjoyable journey.